Exony is a UK based software vendor with a range of products that offer additional power, flexibility and functionality to large scale contact centres. We have a comprehensive and far-reaching understanding of the contact centre environment, and partner with industry leaders such as Cisco, Nortel and CosmoCom.
Recognising the power and flexibility of integrating Call Routing platforms with customer systems, we focus on industry leading products and services for network operators, to address the needs of enterprise contact centres.
We continue to develop our skill base to include emerging technologies such as web collaboration, IP telephony and business intelligence.
For the growing network
Exony’s products integrate technology to deliver process automation at an entirely new level. Caller applications can become significantly more sophisticated, giving callers swifter and more efficient resolution of their needs. Network operators can develop and deploy new services from within the existing network, improving returns on existing investment.
Rapid time-to-revenue
The "off-the-shelf" infrastructure that Exony’s products provide allows operators to accelerate the evolution of new services, reducing time to revenue. Similarly, the ability of the products to work in the existing technology environment allows returns to be seen from many applications on the same investment.
Carrier-grade reliability
Exony’s scalable product architecture provides proven carrier-grade reliability and availability with built in flexibility, empowering the network operator and client enterprise alike.
Each of Exony's products is designed to improve the efficiency and effectiveness of Contact Centre operations and deliver real business benefits speedily and cost-effectively.
Intelligent Contact Gateway
opens a customers' back office data to intelligent call routing processes and
provide agents with the information they need to deal with a call. Intelligent Contact Reporting
provides a consistent, unified data view of different Call Centre systems and
enables the effective management and planning of Contact Centre operations. The Exony products are designed for use by network operators and enterprise customers alike and have been successfully adopted by an impressive range of Telecommunication and Contact Centre operations.